SHIPPING & FULFILLMENT
Yes, we will have free shipping on EVERY order. This is one of the ways we want to provide the best service to our fantastic friends that help support us.
In short, due to COVID-19, all of our orders have an increased production and shipping time and will take anywhere between 21 - 30 days to be delivered to your home.
Your order should be sent out within 15 - 20 business days of ordering. From there, shipping can take anywhere between 5-12 days, depending on your location. We will send you a tracking number as soon as it is shipped so you can see real time updates.
We want to thank you for bearing with us during these times of increased production times for many of our products.
Currently, we are only shipping to the 50 states in the U.S. If you are out of the country and would like to order, please let us know so we can see how much demand there is for international shipping.
RETURN POLICY / CUSTOMER SATISFACTION
Yes! Our goal is to have 100% customer satisfaction and we stand behind the quality of the products we sell. You may return new, unused items within 14 days of delivery for a full refund of the purchase price, less the return shipping fees. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll also pay the return shipping costs.
You may return new, unused items within 14 days of delivery for a full refund of the purchase price, less the return shipping fees. If the return is a result of our error (you received an incorrect or defective item, etc.), we'll also pay the return shipping costs.
To complete your return, please send us an email at firstname.lastname@example.org. Let us know your order number and the item(s) you would like to return, along with the reason why. We will then email you instructions to process your return.
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.